At The Bank of East Asia Group, we believe in the importance of the best possible standard of customer service. We are dedicated to providing quality service that suits your needs, and wish to hear your opinions in order to enhance our service standard.
You are most welcome to share your opinions or suggestions with us through the following channels:
- By letter: please send your letter by post, by fax on (65) 6225 1805; or
- By e-mail: please send your e-mail to info@hkbea.com.sg (Not for submission of job application); or
- By telephone: please call our Customer Service Hotline on (65) 6602 7704/05.
To promptly address your concerns, we will take the follow-up actions and will provide you with:
- a written acknowledgement within seven days upon receipt of your opinions or suggestions; and
- a written response to your opinions or suggestions within 30 days upon receipt of the same.
Important Notes:
- Written acknowledgement will only be applied to the opinions or suggestions sent by letter or by e-mail.
- No written acknowledgement will be provided if a written response is provided directly to customers or relevant persons within seven days upon receipt of the opinions or suggestions.
- No written acknowledgement or written response will be provided if the opinions or suggestions, upon receipt, have been duly resolved by close of business on the following business day.
- By providing the Bank with your particulars and contact details including address, email and contact number, you agree to let these information be retained for purpose of addressing your opinions or suggestions.
- Please do not submit your personal information for purpose of seeking employment in the Bank using this email channel: info@hkbea.com.sg.
Address:
Service Quality Section
The Bank of East Asia, Limited
60 Robinson Road,
BEA Building, 9th Floor
Singapore 068892