The Bank of East Asia

Cookie Information

What are Cookies ?

A cookie is a small piece of data that a website can send to your browser, which in turn may store the cookie on your hard drive. Cookies can help website owners identify you as an Internet user and make visiting a website easier for you by saving your preferences while you visit the site. Cookies are designed to be read only by the website that provides them. They cannot be used to obtain data from a user's hard drive, get a user's email address or gather a user's sensitive information.


What types of cookies are there ?

There are four main types of cookies: strictly necessary cookies, performance cookies, functional cookies and targeting or advertising cookies.

  • Strictly necessary cookies are essential for the running of a website. Without the use of these cookies, you may not be able to use some of the features of websites.
  • Performance cookies monitor website performance and collect anonymous data on how visitors use a website. These cookies provide information to help improve how a website works.
  • Functionality cookies are used to remember user preferences so that the website can be customised for them.
  • Targeting or advertising cookies are used to target advertisements to the interests of users, based upon previous web browsing activity.

Additionally, these cookies can be broken down into two further sub-types.

  • Session cookies are temporary, allowing the website to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. All session cookies expire and are deleted when the session finishes.
  • Persistent cookies remain on a user's device for a set period of time specified in the cookie. These can last after you have closed your browser and allow a website to remember your actions and preferences.


Why do we use cookies?

We use cookies on our website to remember your preferences in order to improve your browsing experience.

Cookies are also used within our Cyberbanking Service to protect our customers and prevent fraudulent activity. These cookies are used for session management purposes that last only for the duration of your visit and expire when you close your browser. We will not store sensitive information in cookies or gather information about you for the purposes of marketing.

Our web servers may track general information about visitors to help us:

  • manage our websites;
  • diagnose any technical problems; and
  • improve the content of our websites.


What cookies are we using?

The following cookies are used.


Cookie NameUsageCategoryType
BIGipServerPool_* Ensure incoming network traffics or requests are efficiently distributed across our servers. Strictly Necessary Session
cookieConsent Used to record if a user has accepted the use of cookies on The Bank’s website. Strictly Necessary Persistent
fontsize Used to store font size preferences, and to serve content in the stored font size. Functionality Persistent
incap_ses_* Used by Imperva to prevent denial-of-service (DDoS) attacks. Strictly Necessary Session
visid_incap_* Persistent

Cyberbanking Service

Cookie NameUsageCategoryType
Channel Used to optimize the layout of our Cyberbanking service based on the device type. Strictly Necessary Session
fontsize Used to store font size preferences, and to serve content in the stored font size. Functionality Persistent
iBankTestCookie Used to detect whether the cookies are enabled per visitor’s browser setting. If not allowed, Cyberbanking cannot be accessed and an alert page will be prompted. Strictly Necessary Persistent
JSESSIONID Provide session security, and ensure all requests received are submitted by user who has already been authenticated. Strictly Necessary Session
LBPERSIST Used to maintain the connection between customer and our Cyberbanking service. Strictly Necessary Session
TS* Generated by Web Application Firewall (WAF) to maintain the state of the session. Strictly Necessary Session

Cookies are essential to enable you to use Cyberbanking and to ensure the security of your session. By browsing through this website and / or using our Cyberbanking Service, you agree that we can place these types of cookies on your device.


How do I disable cookies?

If you want to disable cookies, you need to change your Internet browser settings to reject cookies. However, you may not be able to use some of the features on our website or access our Cyberbanking services without cookies.

For more information about cookies, including how to manage and disable them, visit